Warranty and Procedures
Sloan Outdoor Kitchens warrants to the original Sloan Outdoor Kitchens customer that all products meet manufacturer’s specifications and will be free from defect in material and workmanship for the lifetime of the product. This warranty is only valid for products used in residential applications.
Should any defect occur, Sloan Outdoor Kitchens will correct the defect by replacing necessary parts for any product purchased from Sloan Outdoor Kitchens or an authorized dealer, for as long as the product is under a valid warranty.
This warranty is expressly limited to the repair or replacement of the defective part at the sole discretion of Sloan Outdoor Kitchens. If a part of a product becomes defective, then the part containing the defect must be sent to Sloan Outdoor Kitchens at:
Sloan Outdoor Kitchens
2215 Neptune Drive,
Rock Hill, SC 29730
A photo of the defective part can be sent to: email@example.com and Sloan Outdoor Kitchens will send a replacement part for an at home repair, or request that the part or product be sent back to the factory for repair at the owners expense.
Limited 1-year Warranty – Sloan Outdoor Kitchens has a 1-year Limited Warranty on igniters and all other electronic elements.
Limited 2-year Warranty – Sloan Outdoor Kitchens fabricates most every part of Stainless Steel on our products, except for slides. Therefore, Sloan Outdoor Kitchens warrantees slides for 2 years from the date of shipping.
Limited 5-year Warranty – Sloan Outdoor Kitchens has a 5-year Limited Warranty on all burners and burner valves.
This warranty is in lieu all other warranties, express or implied and all other obligations or liabilities related to the sale of use of Sloan Outdoor Kitchens. Sloan Outdoor Kitchens is not liable for and damages out of breach of warranty or breach of contract.
All implied warranties, including the warranties of merchantability and of fitness for a particular purpose, are limited in duration to the period of the express warranty stated above. In no event shall Sloan Outdoor Kitchens be liable for incidental or consequential damage.
You may have other rights that vary from state to state. An authorized agent of Sloan Outdoor Kitchens in Rock Hill, SC must perform all executions of this warranty.
Exclusions to Warranty
Below are items that are not covered by the Sloan Outdoor Kitchens Limited Lifetime Warranty:
Normal Wear and Tear – Sloan Outdoor Kitchens will not warranty products in the case of normal usage, wear and tear, improper storage, misuse (intentional or accidental), improper installation, uncrating mishaps, and general product abuse.
Salt Water Damage (neglect) – Maintenance of your products is imperative to the longevity of your Outdoor Stainless Steel products. It is important to care for your products and perform routine maintenance if your products are located in a salty air environment. For more information on Salt Water environments, please call our technical support line at (877) 799-3199.
Commercial Applications – Sloan Outdoor Kitchens does not warranty any parts or products that are installed or used in commercial applications.
Discoloration – Discoloration is a common element of cooking with Stainless Steel outdoor cooking products. Sloan Outdoor Kitchens does not warranty products due to discoloration.
Surface Rust – Surface Rust forms when the Stainless Steel is exposed to air and moisture formed by oxidation. Sloan Outdoor Kitchens recommends that you keep your outdoor products covered when not in use to protect from acid rain and other environmental chemicals. Sloan Outdoor Kitchens does not warranty surface rusting of it’s products.
Transfer – This warranty is non transferrable and is only valid for the original customer of Sloan Outdoor Kitchens.
Please call our customer support line at (877) 799-3199 to speak with an authorized technical representative that will be happy to assist you in the troubleshooting and expediting your repairs or issues. In the event that the part or product is no longer in production or has become obsolete, Sloan Outdoor Kitchens will make the repair or replacement with similar of parts of equal functionality and value.
Thank you for being a valued customer of Sloan Outdoor Kitchens!